Polski
TERMS AND CONDITIONS OF THE BASSSUP.COM ONLINE STORE
§1 Definitions
The terms used in these Terms and Conditions shall have the following meanings:
a. Customer – a natural person, a legal person, or an organisational unit without legal personality to which legal capacity is granted by law, making purchases in the Store or using services provided electronically;
b. Consumer – a natural person performing a legal act with the Seller that is not directly related to that person’s business or professional activity;
c. Entrepreneur – a Customer who is an entrepreneur within the meaning of the provisions of the Civil Code;
d. Entrepreneur with Consumer Rights – a natural person concluding an agreement with the Seller directly related to that person’s business activity, where it follows from the content of that agreement that it is not of a professional nature for that person, resulting in particular from the scope of that person’s business activity as disclosed in the Central Registration and Information on Business;
e. Seller – Małgorzata Majda conducting business activity under the business name Sup Bass Polska Małgorzata Majda, address: Kobylarnia 16, 64-410 Sieraków, Poland, NIP (tax identification number): 5681185137;
f. User – any entity using the Online Store;
g. Civil Code – the Act of 23 April 1964 – the Civil Code;
h. Account – a set of resources in the Store’s ICT system assigned individually to the User, identified by a login and password;
i. Product – goods presented in the Online Store and intended for sale;
j. Goods – movable items offered by the Seller in the Store;
k. Terms and Conditions – these Terms and Conditions, made available free of charge on the Store’s website in a manner enabling their acquisition, reproduction and recording;
l. Registration – a one-time action consisting in creating an Account by the User;
m. Business Day – any day from Monday to Friday, excluding public holidays;
n. Online Store or Store – the online store operated by the Seller at https://basssup.com/ and https://supbass.pl/;
o. Order Form – the form available in the Store enabling an Order to be placed;
p. Order – a declaration of intent made by the Customer using the Order Form, aimed directly at concluding a Sales Agreement;
q. Cart – an element of the Store enabling the Customer to compile Products for purchase and to view the Order summary;
r. Distance Contract – a contract concluded with the Customer within an organised system for concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of means of distance communication;
s. Proof of Purchase – an invoice, receipt or other document confirming the purchase, issued in accordance with the applicable provisions of law;
t. Sales Agreement – a sales agreement for a Product concluded between the Customer and the Seller via the Store;
u. Electronic Services – services provided electronically by the Seller to the User via the Store;
v. Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights;
w. Act on the Provision of Electronic Services – the Act of 18 July 2002 on the Provision of Electronic Services;
x. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016;
y. Newsletter – an electronic service consisting in sending commercial, marketing or promotional information to the e-mail address provided by the User;
z. Price Reduction – information on a Product price reduction presented by the Seller in the Store;
aa. Reviews – reviews of Products published in the Store, if such functionality is available;
ab. Price – the amount expressed in the currency indicated in the Store (PLN or EUR), which the Customer is obliged to pay for the Product.
§2 Preliminary Provisions
1. These Terms and Conditions set out the rules for using the Store, the rules for concluding Sales Agreements, the rights and obligations of Customers and the Seller, as well as the rules for the provision of Electronic Services.
2. Via the Store, the Seller conducts retail sale of Products and provides Electronic Services to Users.
3. The recipients of the services and goods offered in the Store are Customers, including Consumers, Entrepreneurs and Entrepreneurs with Consumer Rights, subject to the proviso that certain rights arising from mandatory provisions of law are granted exclusively to Consumers and Entrepreneurs with Consumer Rights.
4. The Seller conducts sales within the territory of the Republic of Poland and may also conduct sales to other countries, in particular through the version of the Store available in EUR.
5. The Customer may contact the Seller:
a. in writing: Kobylarnia 16, 64-410 Sieraków, Poland;
b. by telephone: +48 729 833 927
c. by e-mail: sklep@basssup.com
6. Complaints may be submitted:
a. electronically to one of the following e-mail addresses:
reklamacje@supbass.pl,
kontakt@supbass.pl,
office@supbass.pl;
b. in writing to the following address: Kobylarnia 16, 64-410 Sieraków, Poland.
7. For faster complaint handling, it is recommended that complaints be sent:
a. regarding BAS Standard Collection products sold in Poland – to: reklamacje@supbass.pl;
b. regarding BeLight by BAS products sold in Poland – to: kontakt@supbass.pl;
c. regarding BeLight by BAS products sold outside Poland, in particular in Lithuania, Latvia and Estonia – to: office@supbass.pl.
8. The Seller informs that the method of submitting complaints depends on the place of purchase of the Goods.
9. In particular:
a. in the case of Goods purchased in the basssup.com or supbass.pl Store, complaints shall be handled by the Seller in accordance with these Terms and Conditions;
b. in the case of Goods purchased from distributors, trading partners or other sellers, including the Decathlon chain, complaints regarding non-conformity of the Goods with the Agreement should be submitted to the seller from whom the purchase was made, whereas in the case of complaints under a warranty, it is recommended to contact the seller handling the complaint process in cooperation with the manufacturer.
§3 Rules for Using the Online Store
1. In order to use the Store, including in particular to make a purchase, the following are required:
a. a terminal device (computer, tablet, telephone) with Internet access;
b. an active e-mail address;
c. an up-to-date web browser enabling websites to be displayed;
d. cookies and JavaScript enabled;
e. access to software enabling PDF files to be opened.
2. The User is obliged to use the Store in a manner compliant with applicable law, these Terms and Conditions, good practice, and with respect for the rights of the Seller and third parties.
3. It is prohibited for the User to provide unlawful content, in particular:
a. content violating the law;
b. content infringing personal rights or third-party rights;
c. offensive, vulgar, defamatory or misleading content;
d. content containing malicious software or capable of disrupting the operation of the Store.
4. The User is obliged to provide data that is true, accurate, current and complete.
5. The purchaser may not make purchases in the Store anonymously or under a pseudonym if this would prevent proper performance of the Order.
6. A purchaser concluding a Sales Agreement on behalf of another person, by accepting these Terms and Conditions, declares that they are duly authorised to act on that person’s behalf.
7. The Seller takes steps to ensure the proper functioning of the Store and the safety of its use, in particular by applying appropriate technical and organisational measures.
8. Use of the Store may involve risks typical for the Internet, in particular the risk of:
a. introducing malicious software into the User’s ICT system;
b. unauthorised access to or modification of data by third parties;
c. loss of data caused by failure of the device or software.
9. The User should apply appropriate technical measures to minimise the above risks, in particular up-to-date antivirus software and protection of access to the device and e-mail account.
10. The Seller informs that cookies and other similar technologies are used within the Store. Detailed rules for their use are set out in the Privacy Policy or Cookie Policy available on the Store’s website.
11. Electronic Services provided via the Store are, as a rule, available 24 hours a day, 7 days a week, subject to the possibility of technical interruptions, maintenance, updates or failures beyond the Seller’s control.
§4 Electronic Services
1. The Seller provides the following Electronic Services via the Store:
a. maintaining an Account;
b. enabling Orders to be placed using the Order Form;
c. the Cart service;
d. Newsletter.
2. The Electronic Services referred to in section 1 are provided free of charge.
3. In order to use the Account service, Registration is required, consisting of completing the registration form available in the Store or providing the data necessary to create an Account in any other manner made available by the Seller.
4. The agreement for the provision of the Account service is concluded upon confirmation of Registration and is concluded for an indefinite period.
5. The User may terminate the agreement for maintaining the Account at any time by:
a. deleting the Account using the relevant function available in the Store, if such function has been provided;
b. sending the Seller a request for deletion of the Account.
6. The Order Form service is of a one-off nature and ends upon placement of the Order or upon discontinuation of the ordering process by the User.
7. The Cart service consists in the temporary storage by the Store’s ICT system of Products selected by the Customer, enabling them to be edited, removed, viewed with the relevant price, and enabling the Customer to proceed to placing an Order.
8. The User may subscribe to the Newsletter in order to receive commercial, marketing and promotional information at the e-mail address provided.
9. The Newsletter service is provided for an indefinite period. The User may unsubscribe at any time by:
a. clicking the unsubscribe link included in the e-mail message;
b. contacting the Seller.
10. The Seller may terminate the agreement for the provision of Electronic Services with immediate effect in the event of a gross breach of these Terms and Conditions by the User, in particular in the event of:
a. providing unlawful content;
b. using the Store in a manner contrary to law;
c. using the Store in a manner disrupting its operation;
d. taking actions infringing the rights of the Seller or third parties.
11. Complaints concerning Electronic Services may be submitted in accordance with §2 of these Terms and Conditions.
12. In a complaint concerning Electronic Services, it is recommended to provide:
a. data identifying the User;
b. a description of the objections raised;
c. the date and circumstances of the irregularity;
d. the preferred manner of resolving the complaint.
13. Failure to provide the above information shall not prevent the complaint from being considered if it is possible to determine its subject matter.
14. The Seller shall consider a complaint concerning Electronic Services within 14 days from the date of its receipt.
§5 Placing Orders
1. The Customer may place Orders in the Store via the website https://basssup.com/ and https://supbass.pl/ 24 hours a day, 7 days a week.
2. Orders may be placed:
a. without registration – as a guest;
b. after creating an Account in the Store.
3. In order to place an Order, the Customer:
a. selects a Product or Products;
b. adds them to the Cart or uses the “Buy Now” option;
c. completes the Order Form;
d. selects the delivery method and payment method;
e. accepts these Terms and Conditions;
f. clicks the button finalising the Order.
4. Using the “Buy Now” option skips the Cart stage and takes the Customer directly to the ordering process, with the possibility of finalising the Order.
5. Until the Customer clicks the button finalising the Order, the Customer has the possibility to make changes to the Order, in particular with regard to the selection of Products, identification data, address data, delivery method and payment method.
6. A condition for placing an Order is the provision of true, complete and current data necessary for the performance of the Order.
7. If the Customer provides false, incomplete or doubtful data, the Seller may suspend the performance of the Order until such data has been clarified.
8. Information presented in the Store, in particular descriptions of Products, their photographs, parameters and prices, does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a Sales Agreement.
9. After placing an Order, the Customer receives an e-mail confirming that the Order has been received by the Seller’s ICT system.
10. The Sales Agreement is concluded when the Customer receives an e-mail confirming acceptance of the Order for fulfilment.
11. The button finalising the Order should be labelled in a clear manner indicating that placing the Order entails an obligation to pay, in particular with the wording “Order with obligation to pay” or equivalent wording.
12. The Sales Agreement is concluded in the language corresponding to the selected language version of the Store.
13. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by:
a. making these Terms and Conditions available on the Store’s website;
b. sending order confirmation electronically;
c. making sales documents available in accordance with applicable law.
§6 Payments
1. The Customer may pay for the Order in the following ways:
a. by electronic transfer or payment card via the payment operator available in the Store;
b. by traditional bank transfer to the Seller’s bank account;
c. cash on delivery – if such option is available for the given Order;
d. payment upon personal collection – if such collection method is available.
2. If electronic payment or payment card is selected, the Customer is redirected to the payment system operated by an external payment service provider.
3. If traditional bank transfer is selected, the Customer is obliged to make payment within 3 Business Days from the date of conclusion of the Sales Agreement, unless the Seller indicates a different deadline.
4. In the event of failure to make payment within the period referred to in section 3, the Seller may cancel the Order after an unsuccessful prior request to the Customer to make the payment.
5. In the event of selecting cash on delivery, payment is made upon receipt of the shipment, in accordance with the rules applicable to the selected carrier.
6. In the event of selecting payment upon personal collection, payment is made upon collection of the Goods at the place indicated by the Seller, if such form of collection is available.
7. The Seller may make additional payment methods available, which shall each time be indicated at the ordering stage.
8. Where reimbursement of funds is required, the refund shall be made using the same payment method that was used by the Customer, unless the Customer expressly agrees to a different refund method that does not involve any costs for the Customer.
9. Payment shall be made in the currency indicated in the Order.
10. Detailed rules for payment processing may result from the terms and conditions of the entities handling electronic payments.
§7 Products and Prices
1. All Products available in the Store are brand new, unless expressly stated otherwise in the description of a given Product.
2. Information about Products presented in the Store, in particular their descriptions, parameters, properties and prices, constitutes an invitation to conclude an agreement within the meaning of the Civil Code.
3. The Seller exercises due care to ensure that Product descriptions are reliable and up to date. Product photographs are for illustrative purposes only and may slightly differ from the actual appearance of the Product, in particular due to the settings of the Customer’s terminal device or the conditions in which the photograph was taken.
4. Prices of Products presented in the Store:
a. are gross prices (including VAT);
b. are expressed in the currency indicated in the Store (PLN or EUR);
c. do not include delivery costs, unless expressly stated otherwise.
5. In the case of the Store being available in different language or currency versions, prices may be presented in different currencies. The final price binding on the Customer is the price indicated in the Order summary at the time the Order is placed.
6. The binding and final price is the Product price indicated in the Order summary at the time the Order is placed by the Customer.
7. The Seller reserves the right to:
a. change Product prices;
b. introduce new Products;
c. withdraw Products;
d. conduct and cancel promotions, discounts and clearance sales.
8. Such changes shall not affect Orders placed before their introduction.
9. Where a Product price reduction is announced, the Seller shall also display, next to the current price, information on the lowest price of that Product that applied during the 30 days preceding the introduction of the price reduction, in accordance with applicable law.
10. Promotions, discounts and special offers apply for a specified period or until stocks are exhausted, in accordance with the information provided in the Store.
11. Products may be available in limited quantities, as pre-orders or as custom-made orders. Information on Product availability and the expected Order fulfilment time is each time indicated for the given Product.
12. In the case of Products available as pre-orders or made to order, the Customer is informed of the extended Order fulfilment time before placing the Order.
13. If Reviews are published in the Store, the Seller shall clearly inform whether and how it verifies that they come from persons who have purchased or used the given Product.
§8 Order Fulfilment
1. Order fulfilment includes collecting the ordered Products, preparing them for shipment and handing the shipment over to the carrier, or preparing the Order for personal collection.
2. The Order fulfilment time is calculated from the date of:
a. crediting the Seller’s bank account – in the case of payment by traditional bank transfer;
b. receiving payment confirmation from the operator – in the case of electronic payment;
c. conclusion of the Sales Agreement – in the case of cash on delivery.
3. The standard Order fulfilment time is up to 3 Business Days, unless otherwise stated in the Product description.
4. In the case of made-to-order Products, custom Products, pre-orders or Products with limited availability, the fulfilment time may be extended. Information in this regard is provided with the Product or during the ordering process.
5. Orders are fulfilled on Business Days.
6. An Order is deemed fulfilled upon handing the shipment over to the carrier or preparing it for personal collection.
7. The Seller informs the Customer of the Order status by e-mail.
8. Unless otherwise agreed, the Goods shall be delivered to a Customer who is a Consumer without undue delay, no later than within 30 days from the date of conclusion of the Sales Agreement.
§9 Delivery
1. Delivery of the Goods takes place to the address indicated by the Customer during the ordering process.
2. Available delivery methods include in particular:
a. courier delivery, including InPost and other options indicated in the Store;
b. other delivery methods indicated in the Store during the ordering process.
3. Delivery costs are indicated each time during the ordering process.
4. The Seller delivers within the territory of the Republic of Poland and may also deliver to other countries.
5. Delivery time depends on the selected carrier and is not dependent on the Seller.
6. The Seller has the right to divide the Order into several shipments at no additional cost to the Customer.
7. The Customer is obliged to inspect the shipment upon receipt.
8. If any damage is found, it is recommended to prepare a damage report and contact the Seller.
9. If the shipment is not collected or incorrect address details are provided, the Seller may charge the Customer with the costs incurred in connection with the performance of the Order, provided that such obligation results from applicable law or the circumstances of the given case.
10. In the case of a Customer who is a Consumer or an Entrepreneur with Consumer Rights, the risk of accidental loss of or damage to the Goods passes to the Customer upon delivery of the Goods to the Customer, unless the Customer independently selected a carrier not offered by the Seller.
§10 Withdrawal from the Agreement
1. A Consumer and an Entrepreneur with Consumer Rights shall have the right to withdraw from a Sales Agreement concluded at a distance within 14 days without giving any reason, subject to exceptions resulting from applicable law.
2. The time limit for withdrawal from the Sales Agreement runs:
a. for an agreement under which the Seller delivers Goods and is obliged to transfer ownership thereof – from the moment the Goods are taken into possession by the Customer or by a third party indicated by the Customer other than the carrier;
b. for an agreement covering multiple Goods delivered separately, in batches or in parts – from the moment of taking possession of the last Good, batch or part;
c. for other agreements – from the date of conclusion of the agreement.
3. In order to exercise the right of withdrawal, the Customer should submit to the Seller an unequivocal statement of withdrawal from the agreement, in particular by e-mail or in writing to the contact details indicated in §2 of these Terms and Conditions.
4. The Customer may use the withdrawal form attached as an appendix to these Terms and Conditions, but this is not mandatory.
5. To meet the withdrawal deadline, it is sufficient for the statement to be sent before the deadline expires.
6. In the event of withdrawal from the Sales Agreement, the Agreement shall be deemed not to have been concluded.
7. The Customer is obliged to return the Goods to the Seller without undue delay, no later than within 14 days from the date on which the Customer withdrew from the agreement. To meet the deadline, it is sufficient to send back the Goods before the deadline expires.
8. The direct costs of returning the Goods shall be borne by the Customer, unless the Seller expressly agrees to bear them or failed to inform the Customer that such costs would have to be borne by the Customer.
9. The Seller shall refund to the Customer all payments received from the Customer, including the costs of delivery of the Goods up to the amount corresponding to the cheapest standard delivery method offered in the Store, without undue delay and no later than within 14 days from the date of receipt of the statement of withdrawal from the agreement.
10. The Seller shall make the refund using the same means of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund which does not involve any costs for the Customer.
11. The Seller may withhold the refund until the Goods have been received back or until the Customer has provided proof of having sent back the Goods, whichever occurs first.
12. The Customer shall be liable for any diminished value of the Goods resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
13. The right of withdrawal shall not apply in cases provided for by law, in particular with regard to non-prefabricated Goods manufactured according to the Customer’s specifications or serving to satisfy the Customer’s individualised needs.
§11 Complaints and Liability
1. The Seller shall be liable to the Consumer and the Entrepreneur with Consumer Rights for any non-conformity of the Goods with the Agreement in accordance with applicable law.
2. If the Goods are not in conformity with the Agreement, the Customer may request repair or replacement, and in cases provided for by law may also submit a statement on price reduction or withdraw from the Sales Agreement.
3. A complaint should be submitted in accordance with §2 of these Terms and Conditions.
4. A complaint should, where possible, include:
a. the Customer’s details;
b. a description of the defect or non-conformity;
c. the Customer’s request;
d. contact details enabling a response to the complaint to be provided.
5. Failure to provide the information referred to in section 4 shall not prevent the complaint from being considered if it is possible to determine its subject matter and the Customer’s details.
6. The Seller shall consider a complaint submitted by a Consumer or an Entrepreneur with Consumer Rights within 14 days from the date of its receipt. If the Seller fails to respond within that period, the complaint shall be deemed accepted.
7. If the complaint is accepted, the Seller shall satisfy the claim in accordance with applicable law.
8. The Customer may also exercise rights arising under a warranty, if one has been granted. A warranty does not exclude, limit or suspend rights arising from the provisions on non-conformity of the Goods with the Agreement.
9. To the extent permitted by law, the Seller’s liability towards a Customer who is neither a Consumer nor an Entrepreneur with Consumer Rights shall be governed by the relevant provisions of the Civil Code.
§12 Personal Data
1. The controller of the Customers’ personal data is the Seller.
2. Personal data is processed for the purpose of fulfilling Orders, providing services and for marketing purposes, if the Customer has given consent thereto or if another legal basis for processing exists.
3. Provision of personal data is voluntary, but to the extent required for placing and performing an Order, it is necessary for the conclusion and performance of the Sales Agreement.
4. The Customer has the right to access their personal data, rectify it, erase it, restrict its processing, transfer it, object to its processing, and lodge a complaint with the President of the Personal Data Protection Office.
5. Personal data is processed in accordance with the GDPR.
6. Detailed rules on personal data processing are set out in the Privacy Policy.
§13 Cookies
1. The Store uses cookies in order to ensure the proper functioning of the website and to improve the quality of the services provided.
2. Cookies may be used in particular for:
a. maintaining the User’s session;
b. analysing website traffic;
c. marketing purposes.
3. The User may at any time change cookie settings in their browser, subject to the proviso that such changes may affect certain functionalities of the Store.
§14 Intellectual Property
1. Content available in the Store, including photographs, descriptions and graphic materials, is the property of the Seller or cooperating entities and is protected by law.
2. It is prohibited to copy, distribute or use such content without the Seller’s prior consent, unless otherwise follows from mandatory provisions of law.
§15 Out-of-Court Dispute Resolution
1. A Customer who is a Consumer may use out-of-court methods of handling complaints and pursuing claims.
2. In particular, the Customer may use:
a. assistance of the locally competent municipal or district consumer ombudsman;
b. mediation or amicable proceedings conducted by the competent authority of the Trade Inspection;
c. other available forms of out-of-court dispute resolution provided for by law.
3. Detailed information on the possibility of using out-of-court methods of handling complaints and pursuing claims is available in particular on the websites of the Polish Office of Competition and Consumer Protection (UOKiK) and the Trade Inspection.
§16 Final Provisions
1. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular in the event of changes in law, changes to payment or delivery methods, changes to the Store’s functionalities, or changes to the Seller’s details.
2. Amendments to these Terms and Conditions shall not affect Orders placed before the effective date of such amendments.
3. Customers holding an Account shall be informed about amendments to these Terms and Conditions via the Store’s website or by e-mail, with appropriate notice, if required by law.
4. In matters not regulated herein, Polish law shall apply.
5. In the event of discrepancies between the Polish version and any foreign-language version of these Terms and Conditions, the Polish version shall prevail.
6. These Terms and Conditions shall enter into force on 23.03.2026.